Comm. Trucks Admin Process Re-Engineering
Workshop Overview

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Commercial Truck Administrative Process 
Re-Engineering Workshop

Getting from the Current State to the Ideal State—A Collaborative Approach to Process Improvement. 

A system of tools and methods for removing inefficiencies from administrative operations to improve flow, gain capacity, and lower costs.

The administrative burden placed on commercial truck collision repair shops today can be over-whelming. For most, these processes have evolved over time and have been tweaked to meet a particular customer, fleet, or work provider’s requirements – not necessarily for efficiency or effectiveness. The Administrative Process Re-Engineering commercial truck workshop is designed to look at the entire administrative process in the context of current staffing, their skills, repair volume, and customer and/or work provider requirements to uncover opportunities for improvement.

During this workshop all the administrative personnel will contribute through interviews to map out the current processes. The current processes are then evaluated using a proprietary tool to uncover improvement opportunities. The entire administrative team is then involved in prioritizing the opportunities and developing an implementation plan. The benefits of improving the current administrative processes include improved customer experience, create administrative capacity created to handle additional volume, and a better balanced workload demand across the entire administrative workforce.